Frequently Asked Questions (FAQs):

If you have forgotten your Ultimatix password, please follow below,
  1. Click on the “Forgot password” link on the SSL VPN login page.
  2. Use the Set New Ultimatix Password option to reset your Ultimatix password using one of the below option.
    • Set Using Webmail Password – To use this feature, your secret questions and answers should be already set.
    • Set Using Ultimatix AuthCode – You should have activated Ultimatix Authenticator app by downloading the Ultimatix Authenticator mobile app from UxApps (https://auth.ultimatix.net/login/pages/utxAuthenticatorGuide.html).
    • Set Using SMS-based OTP – Can only be used by associates deputed in India, having an Indian mobile number (Ultimatix -> GESS -> MY Profile -> Basic Details -> Communication Details) registered for SMS services against this feature.
It can be done in technical perspective. However, it has to be checked with project supervisor that, whether TCS emails can be accessed from client environment or not. Based on which access to SSL VPN can be enabled.
There is no additional agent mandated to be installed in client’s system. Download/Update is not allowed between client enviroment and SSL VPN environment.
No , there is no additional agent/software mandated to be installed for accessing webmail through SSL VPN as it will open directly from browsers. However, its recommended to install Citrix Workspace Software on local machine for a better experience.
Below are the lists of supported OS:
Desktop/Laptop OS: Windows 7 or latest, MAC 10.9 or Above, Linux Mobile Devices: Android 6.0 and above, IOS 5.1 and above.
You can use any standard browser that supports HTML 5. Below are details of supported browser version. IE 10 and above, Edge 12 and above, Chrome 52 and above , Firefox 42 and above , Safari 9 and above, Opera 30 and above.
No, you cannot save emails and attachments into your personal machines. All the attachments can be opened within SSL VPN environment and worked upon as certain temporary space will be allocated in SSL VPN environment to download and work on attachment on real time basis.
Yes, you can access webmail on mobile, but it is be mandated to install Citrix Workspace Application on your mobile. This application is available on Google Play Store and Apple App Store. Refer to the following Knowmax link for detailed step by step guide on the same, (https://knowmax3.ultimatix.net/sites/GDC_Mgmt/Main/is/is_offerings/SSL%20VPN/Forms/AllItems.aspx)
No. You cannot take a printout of an email/attachment while accessing Webmail on SSL VPN. If you want to print personal files such as pay slips and PF statements, you can send the document from your TCS email ID to your personal email ID by adding the tag #PERSONAL# in the subject of the email. You may then take a print out from your personal email ID.
Please note: Sending TCS Internal / TCS Confidential documents from your TCS email ID to a public email ID is a violation of the TCS Security Policy.
Refer to the following Knowmax link for detailed step by step guide on the same, https://knowmax3.ultimatix.net/sites/GDC_Mgmt/Main/is/is_offerings/SSL%20VPN/Forms/AllItems.aspx
No.webmail.tcs.com will not be accessible from mobile app like lotus launcher. It can be accessed via browser only. However, Citrix Workspace Application is mandated to be installed on mobile.